Priority Pass by HDFC – Everything You Need to Know

By | December 6, 2016

Priority Pass is undoubtedly the best independent Airport Lounge access program in the world. The good thing about them is, they add new lounges faster than any other programme. Priority Pass added more than 100 Lounges to their network in past 1 yr and altogether they now have 1000+ Lounges which is mind blowing.


My Priority Pass Card Issued with HDFC Regalia

In India, HDFC issues Priority pass cards as a benefit on many of their credit cards which doesn’t even have annual fee which makes HDFC the best option for me most of the time. However, there are lot of things which the Bank is not transparent about and hence i thought of writing it down πŸ™‚

Know more about Your Priority Pass Cards issued by HDFC Bank

#1 Applying for Priority Pass Card Issued by HDFC

For Primary Cards: Priority Pass Cards comes along with the primary credit card kit on most cards except All-miles, wherein you need to call the customer care (or) drop an email to HDFC bank to issue the Priority Pass card. You can expect the card to be delivered within 7 working days.

For Add-On Cards: For Add-on Cards, its never issued by default. You have to request the same via Customer care by calling them (or) simply by dropping them an email.

#2 Complimentary Access Limits:

Most of you should be aware of the Free/complimentary access limits available on your Priority Pass card. If not, the detail is below. Post free limits, you’ll be charged $27 per visit. You can also take a guest with you at $27 per guest.

Note that Priority Pass Add-on Cards share the same limit of the Primary Card. You WILL NOT be given separate limit for Add-On cards. For example, on Regalia, your primary & add-on priority pass cards will share the same limits which is “12” free access limits per year.

#3 Validity & Renewal of Priority Pass Cards

This is little bit tricky. It looks like each HDFC Priority Pass Card is loaded with certain # of visits and you can use it as long as your linked credit card is active. It will remain active even after the primary CC gets renewed. It means you can carry forward the limit to next year.

Tip: Don’t request new card just because your Primary CC got renewed. Request for new card only after using up the limits. You can always drop an email to HDFC customer care to know the limits if you’re not sure about it.

#4 Accessing Priority Pass Lounges

All you need to do to get access to the Priority pass Airport lounge is, simply swipe your PP card and sign on the POS machine. Some Lounges will ask for your boarding pass for reference. To know more about Priority pass, read the similar articles below.

Do you use Priority Pass cards issued by HDFC? Do share your experiences in comments below.

35 thoughts on “Priority Pass by HDFC – Everything You Need to Know

  1. Abhishek

    One of the biggest benefits of the PP is while travelling by Jet Airways or Air India from Mumbai. Both these airlines now operate from T2 which is the International section of the airport but when you catch a domestic flight from T2, there are very few lounges. One is the GVK lounge which can be used only by People travelling Business Class. But another lounge is there called the Travel Club (TFS) loyalty lounge. This lounge doesn’t support any Visa, MasterCard or Diners Club Cards. There fore of one wants to travel, one needs to have Amex or PP cards. So this PP card is a boon in those situations. πŸ™‚

    1. Siddharth Post author

      True that. I’ve been to that lounge and is the only place where i had no other option other than PP card πŸ™‚
      Hopefully Diners will get added soon.

      1. Arpit

        Well i got access to the the same lounge though my ICICI visa coral debit card recently. However the interesting thing that i noticed is they are accepting only visa card issued by ICICI bank. I saw 3-4 people with visa card of other banks were refused entry to the lounge.

        1. Siddharth Post author

          Yes, it seems ICICI Visa has some special privileges which others don’t.

  2. Mayank

    Hey Siddharth,

    I recently got my Diners premium, however I have not got priority pass with the kit. Is Diners premium eligible for complimentary priority pass?

    1. Siddharth Post author

      Mayank, Diner’s card itself can be used for Lounge access.

  3. Gagan

    Just some info for sharing basis my personal experience today.

    HDFC Customer Care acts clueless when you ask them details regarding Priority Pass like usage so far etc and will direct you to Priority Pass.

    But I have got confirmation from Priority Pass as following: “Any and all details are held with your financial institute that provided you the card.”

    Hence if you call HDFC CC and they re-direct to Priority Pass just tell them that “No, you only have to get me details. Priority Pass has no info”. Finally they will take request and will get info for you which needs to be checked after few days over phone.

    PS: HDFC doesn’t have any toll-free no. for Customer Care. Or is some hidden no. available?

    1. Siddharth Post author

      HDFC doesnt have any Toll free no. But they have local mobile numbers for each state.

  4. Dhanush

    I and my wife have priority passes from regalia card that I have. Wife s card is an add on card.
    Can both of us enter the same lounge using priority pass on a single day. This is for international lounge visit

  5. vishal

    my priority pass card has an expiry of 11/2017 and i have used this card not even once. Will my PP card be automatically renewed or do i have to renew it myself for further use


  6. NP Singh

    I have priority pass with validity date in future, I mean it is valid as on date. Is it require any sort of activation or registration before first use.

  7. Mohak

    Hey Sidharth,
    How many free visits are available on HDFC Diners Club Premium card?
    Also, Can i go to airport lounge with this card without booking a flight.(just for free food) :p

    1. Siddharth Post author

      You’re allowed inside the Airport only with Valid ticket. hence not possible.
      Its unlimited within India. And i think its 3 free access internationally.

  8. Gagan

    Priority Pass complimentary visits with Regalia Card are going to be reduced to 6 nos. per year (from current 12 nos. per year) effectively Jan’17.

    Just got this info from Customer Care.

  9. Priyanka

    How to check how many lounge access i have used an how many are left ?? Can you provide me any number to reach or any link to check ??

    1. Siddharth Post author

      Ask customer service team, You’ll get reply back in a week time with the numbers.

      1. Priyanka

        Thank you for replying. Could you please let me know which customer service team should i need to contact. The HDFC Phone Banking Team or Priority Pass Team or HDFC Regalia Travel Team. I appreciate if you can provide the contact number

        1. Gagan

          Hi Priyanka,

          Completely agree. I shared same in earlier comment of mine.

          Best is to drop an email to Talktous[at]hdfcbank[dot]com and ask for details. It will take time but will work.

  10. Naser

    I got a “priority pass” card along with my Regalia welcome kit. I would like to know how many lounge accesses I have left in the year and how I can get this checked.
    I have gotten in touch with both HDFC as well as priority pass to get these details without any success. Each seems to think that the other should be able to answer this query.
    Please decide between yourselves and let me know how many more complementary lounge visits are left for me and how do I get this checked.
    I have been struggling to get this information which should be obvious for quite some time now.

    1. Gagan

      Hi Naser,

      I had same experience. But I trust Priority Pass who mentioned over email that HDFC will know these details better.

      After my experience, the advice is to to drop an email to Talktous[at]hdfcbank[dot]com and ask for details. It will take time but will eventually work.

      FYI, Priority Pass complimentary visits with Regalia Card are going to be reduced to 6 nos. per year (from current 12 nos. per year) effectively Jan’17. This is recent confirmation from HDFC

  11. Ravin

    This is Ravin….need a info for regalia PP, as m travelling overseas from Del international terminal n there is a halt of 10 hours, do lounge people will charge for my 10hrs stay n for food ?? If yes what are the charges if u can guide..

  12. Harshal Shah

    Hii.. I Have a priority pass.. How many person allow with me in 1 PP ??

  13. Siddhant Dogra

    Hi Sid,

    I got my Regalia First CC delivered today, I’m travelling to DXB in a week, can I show my CC at the lounge to gain free access or do I need to get myself a PP?


  14. r prasanna

    I recently got my HDFC regalia card. But I did not receive any separate Priority pass.
    Do I need to apply separately?


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