Priority Pass by HDFC – Everything You Need to Know

By | December 6, 2016

Priority Pass is undoubtedly the best independent Airport Lounge access program in the world. The good thing about them is, they add new lounges faster than any other programme. Priority Pass added more than 100 Lounges to their network in past 1 yr and altogether they now have 1000+ Lounges which is mind blowing.

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My Priority Pass Card Issued with HDFC Regalia

In India, HDFC issues Priority pass cards as a benefit on many of their credit cards which doesn’t even have annual fee which makes HDFC the best option for me most of the time. However, there are lot of things which the Bank is not transparent about and hence i thought of writing it down πŸ™‚

Know more about Your Priority Pass Cards issued by HDFC Bank

#1 Applying for Priority Pass Card Issued by HDFC

For Primary Cards: Priority Pass Cards comes along with the primary credit card kit on most cards except All-miles, wherein you need to call the customer care (or) drop an email to HDFC bank to issue the Priority Pass card. You can expect the card to be delivered within 7 working days.

For Add-On Cards: For Add-on Cards, its never issued by default. You have to request the same via Customer care by calling them (or) simply by dropping them an email.

#2 Complimentary Access Limits:

Most of you should be aware of the Free/complimentary access limits available on your Priority Pass card. If not, the detail is below. Post free limits, you’ll be charged $27 per visit. You can also take a guest with you at $27 per guest.

Note that Priority Pass Add-on Cards share the same limit of the Primary Card. You WILL NOT be given separate limit for Add-On cards. For example, on Regalia, your primary & add-on priority pass cards will share the same limits which is “12” free access limits per year.

#3 Validity & Renewal of Priority Pass Cards

This is little bit tricky. It looks like each HDFC Priority Pass Card is loaded with certain # of visits and you can use it as long as your linked credit card is active. It will remain active even after the primary CC gets renewed. It means you can carry forward the limit to next year.

Tip: Don’t request new card just because your Primary CC got renewed. Request for new card only after using up the limits. You can always drop an email to HDFC customer care to know the limits if you’re not sure about it.

#4 Accessing Priority Pass Lounges

All you need to do to get access to the Priority pass Airport lounge is, simply swipe your PP card and sign on the POS machine. Some Lounges will ask for your boarding pass for reference. To know more about Priority pass, read the similar articles below.

March 2017 Update: Priority Pass issued by HDFC is now chargeable ($27) for Domestic Lounge Access. You can now use them only to access international lounges. You’re now left with Visa/Master card lounge access which is inbuilt with the card.

Do you use Priority Pass cards issued by HDFC? Do share your experiences in comments below.

56 thoughts on “Priority Pass by HDFC – Everything You Need to Know

  1. Abhishek

    One of the biggest benefits of the PP is while travelling by Jet Airways or Air India from Mumbai. Both these airlines now operate from T2 which is the International section of the airport but when you catch a domestic flight from T2, there are very few lounges. One is the GVK lounge which can be used only by People travelling Business Class. But another lounge is there called the Travel Club (TFS) loyalty lounge. This lounge doesn’t support any Visa, MasterCard or Diners Club Cards. There fore of one wants to travel, one needs to have Amex or PP cards. So this PP card is a boon in those situations. πŸ™‚

    Reply
    1. Siddharth Post author

      True that. I’ve been to that lounge and is the only place where i had no other option other than PP card πŸ™‚
      Hopefully Diners will get added soon.

      Reply
      1. Arpit

        Well i got access to the the same lounge though my ICICI visa coral debit card recently. However the interesting thing that i noticed is they are accepting only visa card issued by ICICI bank. I saw 3-4 people with visa card of other banks were refused entry to the lounge.

        Reply
        1. Siddharth Post author

          Yes, it seems ICICI Visa has some special privileges which others don’t.

          Reply
  2. Mayank

    Hey Siddharth,

    I recently got my Diners premium, however I have not got priority pass with the kit. Is Diners premium eligible for complimentary priority pass?

    Reply
    1. Siddharth Post author

      Mayank, Diner’s card itself can be used for Lounge access.

      Reply
  3. Gagan

    Just some info for sharing basis my personal experience today.

    HDFC Customer Care acts clueless when you ask them details regarding Priority Pass like usage so far etc and will direct you to Priority Pass.

    But I have got confirmation from Priority Pass as following: “Any and all details are held with your financial institute that provided you the card.”

    Hence if you call HDFC CC and they re-direct to Priority Pass just tell them that “No, you only have to get me details. Priority Pass has no info”. Finally they will take request and will get info for you which needs to be checked after few days over phone.

    PS: HDFC doesn’t have any toll-free no. for Customer Care. Or is some hidden no. available?

    Reply
    1. Siddharth Post author

      HDFC doesnt have any Toll free no. But they have local mobile numbers for each state.

      Reply
  4. Dhanush

    Hi.
    I and my wife have priority passes from regalia card that I have. Wife s card is an add on card.
    Can both of us enter the same lounge using priority pass on a single day. This is for international lounge visit

    Reply
  5. vishal

    my priority pass card has an expiry of 11/2017 and i have used this card not even once. Will my PP card be automatically renewed or do i have to renew it myself for further use

    thanks

    Reply
  6. NP Singh

    I have priority pass with validity date in future, I mean it is valid as on date. Is it require any sort of activation or registration before first use.

    Reply
  7. Mohak

    Hey Sidharth,
    How many free visits are available on HDFC Diners Club Premium card?
    Also, Can i go to airport lounge with this card without booking a flight.(just for free food) :p

    Reply
    1. Siddharth Post author

      Mohak,
      You’re allowed inside the Airport only with Valid ticket. hence not possible.
      Its unlimited within India. And i think its 3 free access internationally.

      Reply
  8. Gagan

    Priority Pass complimentary visits with Regalia Card are going to be reduced to 6 nos. per year (from current 12 nos. per year) effectively Jan’17.

    Just got this info from Customer Care.

    Reply
  9. Priyanka

    How to check how many lounge access i have used an how many are left ?? Can you provide me any number to reach or any link to check ??

    Reply
    1. Siddharth Post author

      Priyanka,
      Ask customer service team, You’ll get reply back in a week time with the numbers.

      Reply
      1. Priyanka

        Thank you for replying. Could you please let me know which customer service team should i need to contact. The HDFC Phone Banking Team or Priority Pass Team or HDFC Regalia Travel Team. I appreciate if you can provide the contact number
        .

        Reply
        1. Gagan

          Hi Priyanka,

          Completely agree. I shared same in earlier comment of mine.

          Best is to drop an email to Talktous[at]hdfcbank[dot]com and ask for details. It will take time but will work.

          Reply
  10. Naser

    I got a “priority pass” card along with my Regalia welcome kit. I would like to know how many lounge accesses I have left in the year and how I can get this checked.
    I have gotten in touch with both HDFC as well as priority pass to get these details without any success. Each seems to think that the other should be able to answer this query.
    Please decide between yourselves and let me know how many more complementary lounge visits are left for me and how do I get this checked.
    I have been struggling to get this information which should be obvious for quite some time now.

    Reply
    1. Gagan

      Hi Naser,

      I had same experience. But I trust Priority Pass who mentioned over email that HDFC will know these details better.

      After my experience, the advice is to to drop an email to Talktous[at]hdfcbank[dot]com and ask for details. It will take time but will eventually work.

      FYI, Priority Pass complimentary visits with Regalia Card are going to be reduced to 6 nos. per year (from current 12 nos. per year) effectively Jan’17. This is recent confirmation from HDFC

      Reply
  11. Ravin

    Hi
    This is Ravin….need a info for regalia PP, as m travelling overseas from Del international terminal n there is a halt of 10 hours, do lounge people will charge for my 10hrs stay n for food ?? If yes what are the charges if u can guide..
    Thanks

    Reply
  12. Harshal Shah

    Hii.. I Have a priority pass.. How many person allow with me in 1 PP ??

    Reply
      1. Sulabh Gupta

        Actually, I was allowed along with my wife in Hyd Domestic Departure terminal on 1PP. No charges.

        Reply
        1. Siddharth Post author

          Cool, some of them are able to as well, but i’m unable to replicate this somehow.

          Reply
  13. Siddhant Dogra

    Hi Sid,

    I got my Regalia First CC delivered today, I’m travelling to DXB in a week, can I show my CC at the lounge to gain free access or do I need to get myself a PP?

    Thanks,
    Sid

    Reply
  14. r prasanna

    Sir,
    I recently got my HDFC regalia card. But I did not receive any separate Priority pass.
    Do I need to apply separately?

    Reply
    1. Sumit

      You would receive an sms mentioning that you are eligible for applying for PP. The sms would have a link. You can apply on that link. Keep your CC handy for applying on the link provided. Please expect your PP with 15 days after applying.

      Reply
  15. Sumit

    Hi,

    I have received my PP with HDFC Regalia. Just wanted to know if I need PP for access to domestic lounges or just presenting my Regalia would suffice.

    T&C says there are 2 complementary access to domestic lounges per quarter. Will my card be charged in case they swipe it to know if my card is eligible? ( I use Regalia and have not accessed any lounge yet using my CC )

    Reply
    1. Siddharth Post author

      You wont be charged. They just authorise with tiny amount, if failed it means you have no access.

      Reply
      1. Sumit

        Thanks Siddharth.

        Would I need PP for access to domestic lounges or just presenting my Regalia would suffice.

        Reply
        1. Siddharth Post author

          Regalia should be fine. Though depends on MC/Visa lounge limits.

          Reply
  16. Prashant Gupta

    I had applied for the pass via mail. I have 3 add on cards on my regalia card. Got the pass for all the 3. Surprisingly the letter that i received with the add on cards and the priority pass still mentions 12 free visits per year. The pass has been issues for 3 years like mine. Thats good.

    Reply
  17. Raj Sinha

    Just visited HDFC bank where I have good relationship to negotiate for a Diners Club Black card. I went with an intention to negotiate for annual fee waiver too. Too ambitious, I know.. ?

    I offered to open a new saving account and convert it into my salaries account. I offered them to open a FD for whatever amount they say. I also told them that I am not interested in a high credit limit. Even a 50k to 1lakh limit would do, as I just need the card for unlimited lounge access and for points. Although they were really interested in getting me to open an FD with them, they checked with the credit card department if by someone’s approval I can be given this card as an exception. ?

    The CC dept told that there was no way this was possible. The salary limits they look for are –
    1. Diners Club Black – 1.75 lakhs per month take home
    2. Regalia – 1.25 lakhs per month take home
    3. Regalia First – 60k per month take home

    I was eligible for Regalia First only, but hey atleast I tried.. ?

    Reply
    1. Siddharth Post author

      Lol that’s a good try. Thanks for sharing your experience πŸ™‚

      Reply
  18. Sumit

    My PP has a validity of 3 years with 12 complementary visits for an year. Will those complementary visits lapse in an year from card set up date or it is valid for a span of 3 years till the validity of PP?

    Reply
  19. Manav

    Are kids below twelve years charged for the international lounge entries

    Reply
    1. Siddharth Post author

      It depends on respective lounge terms. Pls contact the lounge.

      Reply
  20. Rahul Kashyap

    I think PP along with Regalia has been stopped for domestic lounge access. Only international allowed now

    Reply
  21. Kapil Khurana

    Hi Sid

    Lounge access in international departure of IGI T3 / intl Mumbai T2 etc are counted as domestic lounges or international? I mean, will my hdfc regalia PP be chargeable there or free?

    Reply
    1. Siddharth Post author

      Any lounge within India is “domestic”, including the lounges in airports with Intl Departure.

      Reply
  22. Prashant Gupta

    Thas sad i just got addon pp made. Do add on credit cards also get visa lounge access like primary. No i have to get black. Will apply in april when i complete 6 months with regalia. In 6 months i have done spends worth around 4l. What are the chances.

    Reply
  23. Prashant Gupta

    When can i apply again for yes exclusive, i applied in dec 2016

    Reply
    1. Siddharth Post author

      6 months is the cooling period in most banks. This is because they can’t pull your CIBIL more frequently.

      Reply

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