I recently received a Taj voucher worth Rs.10,000 from American Express Platinum Travel Credit card for reaching its milestone spend and ever since i received it, i wanna get some nice experience at one of the best Taj hotels in India. I had a short business trip to Mumbai and felt the time has come to check out the Taj Properties around and that’s how i came across Taj Santacruz.
The hotel is ideally located right after the arrival area of Mumbai Domestic Airport (T1) and it has two entrances – one from airport itself and the other from city side. As its gonna be a short stay for me, went with this property as its easily accessible to the city and airport.
Taj Santacruz Booking & Entrance:
I initially reserved a Twin Bed City view room for 3 adults (with one extra bed) through Taj worldwide reservation desk. Cost was around ~Rs.18,000 per night, and i was said i can utilize my Rs.10,000 Taj voucher while check-in and rest to be paid while checkout.
As soon as me and my friends arrived at the airport, we had some coffee at Starbucks inside airport and moved on to the Taj Santacruz. This airport side entrance seems to be less used and hence we got in ourselves without much of formalities and here comes the paradise.
The entrance leads to a small yet gorgeous Maserati showroom on the left. We then passed through security check and arrived at the main entrance which is fitted with stunning high hanging chandeliers.
Taj Traditional Welcome and Check-in:
We presented the Taj voucher during Check-in process and it took some 5 minutes overall to complete the formalities. We requested for a Airport Runway view room which was said available and our Room #448 was then allotted. We were then given a welcome drink which i had until last sip 😀 and then comes the unique Taj Traditional welcome.
They welcomed us like they do so in Temple with aarthi, kumkum etc.. and they finally put a small flower set on you like what they do in South Indian Marriages. Heart beats fast when this is done by a beautiful (really) girl, all these left us with few mins of embarrassment and joy. 😀
I’ve been to Taj Hotel in Goa before, but this is the first time to experience such welcome, maybe as that was a full business hotel, this formality was not followed.
Room with a View at Taj Santacruz:
We were then escorted to the room by a lady and she explained all the amenities, switches etc in the room. She was really a nice person that she helped us with details of all places we can see nearby, timings, etc.
She gives instant long brilliant answers to anything u ask without giving a sec of thought. Such a high IQ lady she is, never seen such people in recent times.
We then spent enough of time looking and snapping the entire room. Every single part of the room has its creativity mated with luxury. The highlight of the room is, you can see the flights take off & land almost every five minutes.
The hotel’s structure was designed in such a way that you won’t even hear a bit of noise of those Airplanes. I figured out that the window has double layer of glass which makes this pin drop silence possible. We then went out to enjoy the beauty of Mumbai at night, we were then back to Taj and slept in the lap of luxury.
Sleeping in this room watching the flights take off at night was the most romantic thing in this visit.
Breakfast at Tiqri, Taj Santacruz:
Taj Santacruz has multiple restaurants with each of it having its own specialty. Our Breakfast was served in Tiqri restaurant which has a huge wall with brilliant eye-catching artwork of a tree. We had a sumptuous buffet breakfast that morning after which we explored the rest of the hotel. They had almonds out there which i ate a lot and is my alltime fav part of the breakfast. 😀
After a nice breakfast, i had a short business meeting in the lobby and by the time meeting got over i realized i don’t have access to the lift as the key was with my friend who went to room. I went to the reservation desk and asked for a 2nd key. By the time i was giving her my room no details etc, she already got my key ready in less than 30 secs. Damn, my room number was right on her mind (that same lady).
My Overall Experience at Taj:
I believe these are some of the WOW experiences Taj provides. I’ve even got wow’ed during my last visit to Goa Taj, where the manager himself in suit carried our luggage’s to the car as he realized the attendants weren’t available at that moment. Awesome guy he is!
We finally came to reception to check-out and met a Kollywood celebrity out there who was also waiting for check-out along with us. One of the priceless benefit of staying in Taj is, you can always spot a couple of celebrities every day 🙂
That sums up my experience at Taj Santacruz, Mumbai. I had always looked at Taj properties as a kind of overly priced thing but the experience i’ve received here went beyond my expectations.
Considering the investment they put in building such a wonderful property with breath-taking interiors, the price you pay is worth every penny as far as this property is concerned. If i haven’t signed up for American Express Travel Card, i wouldn’t have been to this place. Thanks Amex India !
Following this, my next Taj visit is more likely to be the Iconic hotel of the country – Taj Mahal Palace, Mumbai that you see near the Gateway of India. Or, suggest me if there is any other better property worth visiting.
Cardexpert Hotel Rating: 5/5
I hope you enjoyed the post as much as i did. Feel free to share your views in comments below and do let me know if you’re interested in having more Hotel reviews on the blog 🙂